Eres Recovery & Wellness values ​​and respects the privacy of all users who visit our website and rely on our recovery, spa, and medical tourism services in Medellín, Colombia.

This policy explains how we collect, use, store, protect, and, in some cases, share our users’ personal data, ensuring its confidentiality and security.

1. Data Controller

The controller of personal data is Eres Recovery & Wellness, based in Medellín, Colombia.
Contact email: admin@eresrecoverywellness.com

2. Data We Collect

We voluntarily collect personal information through our forms, subscriptions, reservations, and contact channels. This data may include:

• First and last name.
• Phone number and/or WhatsApp.
• Email.
• City and country of residence.
• Information related to your interest in medical, tourism, or recovery services.
• Additional information that the user chooses to provide in the forms.

3. Purpose of Data Processing

The information collected will be used exclusively for:

• Responding to information and contact requests.
• Processing registrations, reservations, and coordinating medical and recovery services.
• Sending emails with information, updates, promotions, and news.
• Compiling internal statistics to improve our services.
• Complying with legal and contractual obligations in Colombia and, if necessary, in the user’s country of residence.

4. Use of Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve the browsing experience, analyze trends, and collect anonymous information about site usage.

• The user can configure their browser to reject cookies, although some site functionality may be limited.

5. International Data Transfer

Since we provide services to people traveling from abroad, your personal data may be transferred and stored outside of Colombia. In these cases, we guarantee that appropriate protection measures will be applied to safeguard the user’s privacy.

6. Data Retention

Data will be retained only for the time necessary to fulfill the purposes described in this policy or while a commercial, legal, or contractual relationship exists with the user. After this period, the data will be securely deleted.

7. Confidentiality and Information Security

• We implement technical, administrative, and information security measures to protect data against loss, alteration, unauthorized access, or misuse.
• Access to information is restricted to authorized Eres Recovery & Wellness personnel only.
• In the event of a security incident that may affect your data, we will notify you promptly.

8. Rights of Data Subjects

In accordance with Law 1581 of 2012 (Colombia) and related regulations, data subjects have the right to:

• Know, update, rectify, and delete their information.
• Revoke authorization to use their data.
• Request proof of the authorization granted.
• File complaints with the Superintendency of Industry and Commerce (SIC) in Colombia.

To exercise your rights, you can contact us at: admin@eresrecoverywellness.com

9. User Authorization

By providing your personal data in our forms, the user declares that they have read and accepted this Privacy Policy, expressly authorizing the processing of their data for the purposes mentioned herein.

10. Policy Modifications

Eres Recovery & Wellness reserves the right to modify this Privacy Policy at any time. Modifications will be posted on our website with their respective update date.